Return Policy

At Radiancehill, your satisfaction is our priority. If you're not completely happy with your purchase, we’ve made our return process simple and customer-friendly.

1. Return Window

Returns must be initiated within 15 days of delivery.

Special promotions may include extended return periods.

2. Eligibility for Returns

To qualify for a return, the item must:

Be unused, unopened, and in original condition

Include original packaging and tags

Be purchased directly from Radiancehill.com

Note: The following items are non-returnable:

Personalized or customized products

Intimate or hygiene-related items (e.g., undergarments, beauty tools)

3. How to Return an Item

1. Contact us at  info@radiancehill.com with your order number

2. Request a Return Authorization and follow the instructions provided

3. Pack the item securely and include any required return details

4. Ship to the return address provided by our support team

4. Refund & Exchange Options

We offer:

Full Refund to your original payment method

Store Credit for future purchases

Exchange for the same or a similar item (subject to availability)

Refunds are processed within 7–10 business days of receiving your returned item.

5. Return Shipping Costs

Customer pays for returns due to personal preference or ordering mistakes

Radiancehill covers return shipping for damaged, defective, or incorrect items

Shared cost may apply for certain promotional returns

6. Damaged or Defective Products

If your item arrives damaged or defective:

1. Contact us within 48 hours of delivery

2. Provide clear photos and a description of the issue

3. We’ll arrange a replacement, refund, or store credit—no hassle

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For any questions, reach out to us at, info@radiancehill.com We're always here to help

Or send us a direct wassap message 07066950110