1. How can I place an order?
1,🛒 Add to Cart – Select your favorite products
2,🏠 Address – Confirm your delivery details
3,📦 Shipment – Choose your shipping or pick-up option
4,💳 Payment – Select your payment method
2. What payment methods do you accept?
Pay securely with Paystack or select Pay on Delivery for eligible products within Lagos. Delivery fees apply. Group shipping and pick-up options do not support Pay on Delivery.
3. How can I track my order?
You can track your order from our track you order page by order number.
4. What is your return policy?
7-day returns on most items. Contact us before returning. Refund or exchange available if the item is in original condition.
5. How long will it take to receive my order?
Standard shipping usually takes 5-7 business days, but we offer expedited shipping options at checkout if you need your order sooner. Delivery times may vary depending on your location and the selected shipping method.
6. Can I change or cancel my order after placing it?
You can cancel or make changes to your order within a limited time frame after it’s placed. Please contact our customer service team as soon as possible if you need to make changes.
7. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary based on the destination. Please check our Shipping Policy page for more details.
8. How do I apply a discount code to my order?
You can enter your discount code at checkout in the "Promo Code" field. Once applied, the discount will be reflected in your order total.
9. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information and ensure a safe shopping experience. We do not store credit card details on our servers.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please get in touch with our customer service within 48 hours of receiving the order. We’ll arrange for a replacement or a refund as soon as possible.
11. Can I create a wishlist?
Click the product page's heart icon to add items to your wishlist.
12. What should I do if I forget my password?
If you forget your password, click "Forgot Password" on the login page. You’ll receive an email with instructions on how to reset it.
13. How can I contact customer support?
You can reach our customer support team via the contact form on our website or from the support menu for registered users. Our support team is available from.
